If you are unhappy with your full-sized product purchase for any reason, you can return lightly used products for a refund within 30 days from the date the order was placed. Please reply to your order confirmation email for return instructions before attempting to return your item.
TIP: As swatching and light usage does not affect the returnability of a product, we always recommend applying a product as you would actually wear it before deciding to return it – some colors may look very different on your skin than in the packaging.
You will be responsible for paying for your own shipping costs for returning your item. Returned items cannot be resold. Original shipping costs are non-refundable.
Please include a packing slip or note containing your name and order number in the parcel.
We ask you to ship back your items in their original packaging as well as any inserts. If you no longer have the original packaging, reach out to firstname.lastname@example.org for assistance.
If you are shipping a return item, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item, and we cannot issue refunds on items we do not receive.
If you are unsure about any part of our return policy, or if you have any questions about a recent return, please contact us.
We reserve the right to revoke return privileges in the case of excessive returns or abuse of our policy.
Are there any products I cannot return?
Only regularly priced items can be returned; unless otherwise stated, clearance items are final sale. Regularly priced items purchased using a discount code are eligible for return unless otherwise specified. Unless otherwise noted, Lab Access Releases are covered by our standard return policy and may be returned.
Some items are final sale and never eligible for return: samples and sample sets, or any products that explicitly mention final sale status on their product pages. In the extremely rare cases where this applies, it will always be noted explicitly.
We are unable to accept returns on any items not purchased online at ritueldefille.com. If you purchased a product at one of our authorized retailers, please contact them directly.
I am returning a product that I ordered as part of a promotion. What do I need to know?
If a partial return brings your final order total below a minimum threshold for a promotion, then the order will no longer qualify for that promotion and must be processed accordingly.
If you receive a gift with purchase, and your return brings your order total below the qualification threshold for that gift, you may choose to either return the gift with purchase item or have the retail price of the item deducted from your refund.
EXAMPLE: Rituel de Fille offers a free lipstick valued at $25 with orders of $150+. You place a $160 order, but decide you want to return a $42 blush. After returning the blush, your adjusted order total is $118, below the $150 promotional qualification threshold, meaning your order no longer qualifies for the free gift.
When you return the blush, if you also choose to return the lipstick that you received as part of the promotion that your order no longer qualifies for, you will receive a refund of $42–the total purchase price of the returned blush.
If you would instead like to keep the $25 lipstick, you will be responsible for the retail price of that item, which would be deducted from your refund. In this case, you would therefore receive a refund of $17, the difference between the returned blush and the lipstick.
If the returned item is priced lower than the gift with purchase item’s value, and you wish to keep it, please reach out to email@example.com and we will attempt to work with you on a solution.
Are Rituelist Rewards redemptions returnable?
Once a Rituelist Rewards voucher or reward is redeemed, it cannot be canceled and the points cannot be refunded as Color Points, store credit or cash. In the case of a return within an order that was placed using a voucher, only the original cash charge value is subject to our returns and refunds policy. All rewards redemptions are final. As always, if you need assistance, we are here to help; simply email us at firstname.lastname@example.org.
TIP: We are always happy to offer a color consultation for Rituelist Rewards items in addition to standard purchases, so do not hesitate to get in touch before redeeming your Color Points if you are uncertain about what to choose.
When placing an order using a Rituelist Rewards voucher, the discount value is spread across each item in the order. The only refundable amount in the case of a return is the USD paid for an individual item.
EXAMPLE: You place an order for two $25 products, and use a $20 Rituelist Rewards voucher at checkout. This voucher will apply a $10 discount to each of the products, meaning you will pay $15 for each one. If you choose to return one of the products in your order, the most that can be refunded is $15. We are unable to reallocate the voucher value differently after it has been used, or apply the discount to any other product.
Can I exchange my order?
We want you find colors you absolutely love, and will do everything possible to guide you toward your ideal shades. We are only able to process refunds rather than exchanges, but when your refund is issued, you will be able to place a new order for your preferred color. Please contact us for further assistance, and see above for more information on our return policy.