If you are unhappy with your full-size product purchase for any reason, you can return lightly used products for a refund within 30 days from the date the order was placed. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund. Only regularly priced items can be returned. Unless otherwise stated, discounted items are final sale. Please contact us for return authorization and shipping information before attempting to return your item. All samples are final sale and may not be returned.
Some items are never eligible for return. The following items are final sale: samples and sample sets, or any products that explicitly mention nonreturnable status on their product pages. In the rare cases where this applies, it will always be noted explicitly.
Rituelist Rewards items purchased with Color Points are nonrefundable after the points have been redeemed and we are unable to process a refund. We are always happy to offer a color consultation for Rituelist Rewards items in addition to standard purchases, so don't hesitate to get in touch if you are uncertain about what to choose.
Once a Rituelist Rewards voucher or reward is redeemed, it cannot be canceled and the points cannot be refunded as points, store credit or cash. In the case of a return within an order that was placed using a voucher, only the original cash charge value is subject to our returns and refunds policy. All rewards redemptions are final. As always, if you need assistance, we are here to help; just contact us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the current flat-rate cost of shipping to your region will be deducted from your refund, including orders which have qualified for free shipping. If you are shipping a return item, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
If a partial return brings your final order total below a minimum threshold for a promotion, then the order will no longer qualify for the promotion and your refund total will be adjusted accordingly. All returned products must include all original packaging and inserts. If you are unsure about any part of our return policy, or if you have any questions about a recent return, please contact us.
We reserve the right to revoke return privileges in the case of excessive returns or abuse of our policy.