What is Rituelist Rewards?
This is a program to thank you for every Rituel de Fille order. You’ll earn Color Points for activities on our site, like referrals and purchases. You can use them to collect rewards, including samples and full-sized products.
Who can join?
Anyone with an account is automatically enrolled.
How do I earn Color Points?
You can earn points for all sorts of activities, including referring friends and making purchases. To see all the ways you can earn points click the *Earn Color Points* tab in the menu.
How do I view my Color Point balance?
Your Color Point balance is on every page in the top bar.
How do I redeem my Color Points?
Select the tab called Redeem Color Points. Here you’ll see all the rewards we offer. If you have enough Color Points, you can redeem them for a reward.
Is there a limit to the number of Color Points I can earn?
No, there is no limit to the number you can earn.
What do the 'approved', 'pending' and 'canceled' statuses mean?
Approved: These Color Points can be redeemed on rewards immediately
Pending: These Color Points need to be verified before you can redeem them. This typically applies to purchases and referrals.
Cancelled: These Color Points will not be added to your account. For example, this will happen if you return a purchase the points will change from pending to canceled.
When will I receive the Color Points for my order?
Color Points will appear in your account with a status of pending almost immediately. Color Points for purchases will be verified and moved to approved status after 30 days, at which point they can be redeemed for rewards!
What happens if a friend I refer returns their order?
Your pending points will become canceled and will be removed from your account.
Why did my account balance go down?
You, or someone you referred, returned or otherwise voided a purchase.
Do Color Points expire?
Color Points expire after 12 months of account inactivity. All you need to do to retain your Color Points balance is place an order through ritueldefille.com while logged in to your account.
I completed an activity but didn't earn Color Points!
It can sometimes take a few minutes for us to process your activity and provide your Color Points.
Can I use my Color Points during checkout?
In some cases, but not always. Please use the Rituelist Rewards dashboard to redeem your Color Points, either for a voucher which can then be applied during checkout or directly for a reward.
How do I leave the program?
If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.
What happens if I leave and decide to join again?
Just contact us and we will re-enroll you. However, your point total will begin from zero.
Where can I report a problem or give feedback?
Please contact us by clicking the link in the upper right corner of the help center.