What is Rituelist Rewards?
This is a program to thank you for every Rituel de Fille order. You will earn Color Points for activities on our site, like referrals and purchases. You can use them to collect rewards, including vouchers, samples and full-sized products.
Who can join?
Anyone with an account is automatically enrolled.
How do I earn Color Points?
You can earn points for all sorts of activities, including referring friends and making purchases. To see all the ways you can earn points click the *Earn Color Points* tab in the menu.
How do I view my Color Point balance?
Your Color Point balance is on every page in the top bar.
How do I redeem my Color Points?
Select the tab called Redeem Color Points. Here you’ll see all the rewards we offer. If you have enough Color Points, you can redeem them for a reward.
Is there a limit to the number of Color Points I can earn?
No, there is no limit to the number you can earn.
What do the 'approved', 'pending' and 'canceled' statuses mean?
Approved: These Color Points can be redeemed on rewards immediately
Pending: These Color Points need to be verified before you can redeem them. This generally applies to purchases and referrals. Typically, Color Points for purchases will change from Pending to Approved 30 days from your order date.
Canceled: These Color Points will not be added to your account. For example, this will happen if you return a purchase the points will change from pending to canceled.
When will I receive the Color Points for my order?
Color Points will appear in your account with a status of pending almost immediately. Color Points for purchases will be verified and moved to approved status after 30 days, at which point they can be redeemed for rewards!
What happens if a friend I refer returns their order?
Your pending points will become canceled and will be removed from your account.
Why did my account balance go down?
You, or someone you referred, returned or otherwise voided a purchase.
Do Color Points expire?
Color Points expire after 12 months of account inactivity. All you need to do to retain your Color Points balance is place an order through ritueldefille.com while logged in to your account.
I completed an activity but didn't earn Color Points!
It can sometimes take a few minutes for us to process your activity and provide your Color Points.
Can I use my Color Points during checkout?
Start from the Rituelist Rewards dashboard to redeem your Color Points. Here, you can redeem for a voucher which can then be applied during checkout, or directly for a specific reward.
How do vouchers work?
When you redeem your Color Points for a voucher, you will receive a unique code to use at checkout. This code must be entered before completing checkout, and cannot be added after your order has been placed. You must use the entire value of your voucher in one order, so your order subtotal for products must be at least as much as the voucher value.
Can vouchers or rewards be refunded or exchanged?
Once a voucher or reward is redeemed, it cannot be canceled and the points cannot be refunded as points, store credit or cash. In the case of a return within an order that was placed using a voucher, only the original cash charge value is subject to our returns and refunds policy. All rewards redemptions are final. As always, if you need assistance, we are here to help; just contact us.
How do I leave the program?
If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.
What happens if I leave and decide to join again?
Just contact us and we will re-enroll you. However, your point total will begin from zero.
Where can I report a problem or give feedback?
Please contact us by clicking the link in the upper right corner of the help center.