For almost all issues with your basket or completing checkout, the fix is to clear your browser cache. Data on your device from other websites can cause issues such as being unable to change the contents of your shopping basket, or pages displaying strangely.
It only takes a moment, and fixes an extraordinary number of issues!
Once you have tried this, if you are still experiencing problems, create a support ticket by clicking the "contact us" link at the top of the page. Please make sure to include the following information:
- What device are you using? (iPhone, Android mobile, Apple laptop, etc)
- What browser are you using? (Chrome, Safari, Edge)
- What specific items do you have in your basket?
- What problem are you experiencing?